Refund policy

30 Day Money Back Guarantee 

1. If you don’t love your new DivideUte product as much as we do, you can return the product to us for a full refund within 30 days of purchase. That's right, simply return the product to us for a full refund. 

2. The guarantee is subject to:

• Being offered to the original purchaser of the product only;

• Is valid for 30 days from the date of purchase; and

• Proof of purchase is required to ensure validity of the claim.

• The product must be packaged securely and sent back to our address at your cost within the 30 day period.

• Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong item sent).

• If an item is damaged in transit, we may offer a replacement instead of a refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@divideute.com.au.